Now Hiring - Agent Support Representative in McKinney, TX

Agent Support Representative

About the Job

Location: McKinney, Texas

RockLake Insurance Group, Inc. is a fast growing Managing General Agency Insurtech that specializes in the transportation insurance industry. Offices are located in McKinney and Harlingen, Texas. RockLake Insurance Group, Inc. provides its producers with web-based software solutions to improve efficiency, reduce costs and manage their book of business in a more profitable manner. RockLake Insurance Group, Inc. operates under the websites [please apply online] [please apply online] CargoLiability.com as well as [please apply online] These websites are easy to use, improve productivity, reduces administration costs for our producers, enhance customer service and provides our customers with the solution of providing multiple quotes at one time. We provide solutions to customers of all sizes, from the smallest fleets to large fleets.

Agent Support Representative:

This position is customer focused and responsible for supporting our retail agents in the use of our on-line rating sites which includes submitting new business, binding coverage and submitting endorsements on multiple lines of transportation insurance nationwide. This position will be part of a team that makes outbound calls to agents, takes phone calls, and responds promptly to email requests from agents. Requires the ability to communicate and work with team members to efficiently and properly resolve issues or questions the retail agent may have. Also requires the ability to train retail agents and team members on the benefits and operation of our on-line rating system, insurance lines & products and business systems.

Competencies and Essential Duties

Team Building

Assist team members with issues as needed in order to provide complete and timely service to the assigned agents. Keep all team members current on any software enhancements or updates and changes or additions to insurance products, carriers or business processes. Strive to build a high level of teamwork and cooperation between team members to support customers both external and internal.

Focus on Quality and Speed

Approach agent support with the full intent to provide superior quality of support with the maximum speed of response. Strive to build a reputation of providing the agent the most efficient path to placing business in the marketplace. Document conversations with agents through customer relationship management software to provide accountability and communication within the department.

Demonstrates Adaptability

Seeks to understand others’ needs and perspectives, especially those different from their own yet consistent with the culture of the company. Open to learning about new and challenging ideas to drive the success of the team. Learns to be flexible to accommodate deliverables and prioritize work effectively.

Demonstrates Accountability

Takes ownership of mistakes and consults with direct management to resolve, learning from the experience.

Technical/Professional Knowledge

Good interpersonal skills

Good oral and written communication skills

Good planning and organization skills

Basic math skills

Good PC skills with an emphasis on Microsoft Office Suite

Education and Experience Requirements

High School Diploma or GED required. College degree preferred, with some insurance, risk management, or finance focus.

A minimum of one year experience in a support position, preferably in the property/casualty insurance industry

Knowledge of appropriate office software including: Microsoft Word, Excel, Teams, Outlook, Microsoft PowerPoint and Adobe Acrobat

Valid driver’s license and current automobile insurance

As a condition of continued employment, candidate must pass applicable insurance licensing exam and maintain license. Training will be provided.

Work Environment and Benefits:

· The hours of this position are Monday through Friday from 8:00 AM until 5:00 PM.

· 401K included after 90 days with employer contribution.

· 100% employer paid Healthcare Insurance available on the first of the month following 30 days of hire.

· Dental Insurance available on the first of the month following 30 days of hire.

· Vision Insurance available on the first of the month following 30 days of hire.

· Life Insurance available on the first of the month following 30 days of hire.

· Dependent benefit coverage available.

· Paid Time off – 15 Days per year prorated on start date.

The information contained in this job description is intended to convey information about the essential functions and requirements of the position. It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity. Medical premiums and benefits are reviewed on an annual basis and are subject to change at that time.

Work Remotely

• No

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• McKinney, TX 75070: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• McKinney, TX 75070: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

License/Certification:

• Property & Casualty License (Preferred)

Work Location: One location